Shipping policy
SHIPPING POLICY
Last updated: August 17, 2026
This Shipping Policy applies to physical products purchased from Mystic Mermaid Mami LLC.
Processing Time
Our products are prepared and packaged with care. Please allow approximately 3–5 business days for order processing before shipment unless a different processing time is stated on the product page.
Business days do not include weekends or federal holidays. During launches, holidays, promotions, or periods of high order volume, processing may take longer. Processing time is separate from carrier transit time.
United States Shipping
We currently ship physical products within the United States.
Available shipping options and current prices are displayed at checkout. Current options may include:
• Standard shipping: estimated carrier transit of approximately 3–5 business days after processing.
• Express shipping: estimated carrier transit of approximately 1–2 business days after processing.
• Free standard shipping on qualifying orders of $70 or more, when available.
Delivery estimates are not guarantees. Carrier delays, weather, holidays, service interruptions, and other circumstances outside our control may affect delivery.
Order Tracking
When tracking is available, customers receive shipping confirmation and tracking information at the email address provided during checkout. Tracking updates may take time to appear after a label is created.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address requires correction. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Additional shipping charges resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.
Lost, Delayed, or Stolen Packages
If tracking shows unusual delays or a package appears lost, please contact the shipping carrier first and then contact us for assistance.
Mystic Mermaid Mami LLC is not responsible for packages marked delivered by the carrier that are subsequently lost or stolen. However, we will make reasonable efforts to help the customer review available tracking information or submit an eligible carrier inquiry.
Damaged or Incorrect Orders
Please contact us within 48 hours of delivery if an order arrives damaged, defective, or incorrect. Include the order number and clear photographs of the product, packaging, and shipping label so we can review the issue.
International Shipping
International shipping is not currently offered unless expressly displayed as available during checkout.
Digital Products and Services
Digital downloads, guided meditations, ebooks, PDFs, readings, consultations, and other services are delivered electronically and do not incur physical shipping charges.
Contact
Shipping questions may be submitted through:
https://www.mysticmermaidmami.com/contact