Refund policy

RETURN AND REFUND POLICY

Physical Products

We accept return requests for eligible physical products within 14 days of delivery. Items must be unopened, unused, in their original packaging, and in the same condition in which they were received. For hygiene and safety reasons, opened or used bath, body, perfume, anointing oil, cosmetic, and personal-care products cannot be returned.

Please contact us before returning an item. Returns sent without prior authorization may not be accepted. Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Orders

Please contact us within 48 hours of delivery and include your order number and clear photographs of the item and packaging. If the claim is approved, we will arrange an appropriate replacement or refund.

Digital Products

Digital downloads, audio meditations, ebooks, PDFs, guides, and other digital products are nonreturnable and nonrefundable after access or delivery, except where required by law. Please contact us if you experience a technical problem accessing your purchase.

Readings and Services

Readings, consultations, prayers, cord-cutting services, and other personalized services are nonrefundable once preparation or delivery has begun. A purchase does not guarantee a particular outcome. These services are offered for personal and spiritual reflection and are not substitutes for medical, legal, financial, or mental-health advice.

Refunds

Approved refunds are issued to the original payment method. Processing times vary depending on the customer’s bank or payment provider.

Contact

For return or order assistance, contact Mystic Mermaid Mami LLC through the contact information provided in your order confirmation or on our website.